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Frequently asked questions - FAQ?
Is shipping free?
Is shipping free?
Yes, shipping is free on our online store. No additional costs.
Will I receive a tracking code after purchase?
Will I receive a tracking code after purchase?
Yes, once your package has been shipped you will receive an email with a link to track your order.
How do I upload videos to Memoria.™?
How do I upload videos to Memoria.™?
On our website you will find easy-to-use, step-by-step instructions on how to personalize your Memorii™ ball.
Does our product play sound?
Does our product play sound?
Yes! The sphere also plays audio from uploaded videos.
Can I change videos while watching?
Can I change videos while watching?
Yes, you can easily switch between videos without having to delete others.
Can I return a product if I don't like it?
Can I return a product if I don't like it?
Yes, you can return a product, but there are a few conditions. Your return must meet the terms of our returns policy.
Is your question not answered here?
Is your question not answered here?
No problem! Just send us a message at: "kon.memorii@outlook.com"